DESCRIPTION OF SERVICE. Technologie People Connection provides a web-based application (“TextIn”) for managing mobile marketing campaigns (the “Service”). Unless explicitly stated otherwise, any new features that augment or enhance the current Service shall be subject to this Agreement. You understand and agree that the Service is provided to you on an “AS-IS” basis and that TextIn assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. You are responsible for obtaining access to the Service and that access and subsequent usage may involve third party fees (such as Internet access to use the Service).
YOUR REGISTRATION OBLIGATIONS. In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving the Service under the laws of Canada or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or TextIn has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TextIn has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). Children under the age of 18 may not sign up for a TextIn account or use any TextIn services.
PAYMENT AND FEES. Payment by Credit Card / Paypal. The services require the payment of a monthly plan. TextIn plans expire after one month, credits are not cumulative.There are no automatic charges, Textin is not responsible for service interruptions as a result of late payments. Each user must manually renew their plan from their Textin account. There will be no option for any type of refund if the user wishes to cancel the plan once it has been renewed.
In the event that the client consumes his credits before the end of the month, he will receive an email informing him of said consumption and will have the option of acquiring a complementary plan to avoid interrupting his campaigns. These plans have a different volume of credits and prices may also vary.
MEMBER ACCOUNT, PASSWORD AND SECURITY. You (the “MEMBER”) will receive a password and account designation upon completing the Service’s registration process. You are responsible for maintaining the confidentiality of the password and account designation and are fully responsible for all activities that occur under your password or account designation. You agree to (a) immediately notify TextIn of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. TextIn cannot and will not be liable for any loss or damage arising from your failure to comply with this section.
MEMBER CONDUCT AND MEMBER GUARANTEES
A. You understand that all information, data, text, software, music, sound, photographs, graphics, audio, video, messages or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not TextIn, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Service. TextIn does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content. Under no circumstances will TextIn be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Service.
TextIn is solely a facilitator of the message traffic and has no visibility into or control over individual Messages as they are transmitted through TextIn and has no responsibility or liability with respect to the content of any individual Message. Except that TextIn may use programmatic means to filter (pre-screen) your messages and block your campaigns or account due to message keywords that TextIn has determined, in it’s sole description, may violate an applicable, rule, regulation, or law.
B. You agree to not use the Service to:
1. upload, post, text message, email, transmit or otherwise make available any illegal contests or gambling, unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
2. upload, post, text message, email, transmit or otherwise make available any adult Content or Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable, or that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements, or which violates the intellectual property rights of a third party (“Rights”);
3. forget headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Service;
4. upload, post, text message, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any mobile telephone, mobile device, computer software or hardware or telecommunications equipment;
5. “stalk” or otherwise harass another; and/or
6. Using any equipment or software that has the capacity to store or produce telephone numbers to be called, using a random or sequential number generator, in conjunction with your use of the Services;
7. Using any equipment or software that has the capacity to initiate messages without human intervention, in conjunction with your use of the Services;
8. Sending any calls to life-line services, such as hospitals, fire, police, 911 or utility- related telephone numbers;
9. Using strings of numbers as it is unlawful to engage two or more lines of a multi-line business;
10. Harvesting, or otherwise collecting information about others, without their consent;
11. Misleading others as to the identity of the sender of your messages, by creating a false identity, impersonating the identity of someone/something else or by providing contact details at do not belong to you;
12. Transmitting, associating or publishing any unlawful, racist, harassing, libelous, abusive, threatening, demeaning, immoral, harmful, vulgar, obscene, pornographic or otherwise objectionable material of any kind;
13. Transmitting any material that may infringe upon the intellectual property rights of third parties including trademarks, copyrights or other rights of publicity;
14. Transmitting any material that contains viruses, trojan horses, worms, time bombs, cancel-bots or any other harmful/deleterious programs;
15. Interfering with, or disrupting, networks connected to the Services or violating the regulations, policies or procedures of such networks;
16. Attempting to gain unauthorized access to the Services, other accounts, computer systems or networks connected to the Services, through password mining or any other means;
17. Abusing the fair use policy with regard to unlimited keywords—that is, registering many keywords without using them for weeks or months, as is determined to be abuse in the sole discretion of TextIn;
If you create a mobile text/SMS campaign through the platform www.textinca.com, you may able to select a unique keyword (each a "Keyword") in connection with your use of SMS Codes. The use of such Keyword in connection with the Services does not grant you ownership of such Keyword. TextIn retains ownership of all Keywords made available in its Services and reserves the right to change the Keyword associated with your account at any time. TextIn reserves the right to reclaim Keywords at any time and for any reason including those Keywords that have minimal usage or have not been used within the past thirty (30) days. TextIn may, in its sole discretion, institute a waiting period before reissuing Keywords that have been previously assigned. Additionally, TextIn may deny you the ability to upload mobile numbers to a Keyword for any reason and in its sole discretion. TextIn may determine, in its sole discretion, to limit the use of the Services, add data storage limitations, charge or change fees for the Services or otherwise modify the Services in the future. You acknowledge and agree that these changes may take place and that TextIn shall have no liability stemming from such changes.
18. Interfering with another’s use and enjoyment of the Services or TextIn Sites; or
19. Engaging in any other activity that TextIn believes could subject it to criminal liability or civil penalty/judgment.
C. You acknowledge that TextIn may or may not pre-screen Content, but that TextIn and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or move any Content that is available via the Service. Without limiting the foregoing, TextIn and its designees shall have the right to remove any Content that violates this Agreement or is otherwise objectionable.
D. You acknowledge, consent and agree that TextIn may access, preserve, and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with any subpoena or other legal process; (b) enforce this Agreement; (c) respond to claims that any Content violates the rights of third-parties; (d) respond to your requests for customer service; or (e) protect the rights, property, or personal safety of TextIn, its users and the public.
E. You guarantee that the subscribers in your account have granted you express consent to send them messages of the type that you intend to send them. If for any reason TextIn suspects that the subscribers have not given you express consent, it reserves the right to request a written explanation from you, the client, including the method of collecting the subscriber’s phone numbers and a guarantee signed by you that all the people on your subscriber list agreed to receive text messages from you of the type that you had sent. TextIn reserves the right to take any action it thinks appropriate in the case of non-compliance, including but not limited to cancellation of the account.
What is spam? Spam is any type of unsolicited message. You should not assume that an existing relationship with any message recipient constitutes permission to send text messages. For example, if a customer disclosed a mobile number to you in the course of business but did not give you specific permission to send marketing messages, you may not have permission to send text messages to that mobile number. Also, some federal and state laws restrict the hours and days when marketing calls can be made.
F. You agree that you will include clear opt-out/unsubscribe information on your messages when required to do so by any applicable law or regulation and otherwise adhere to the Consumer Best Practices Guidelines promulgated by the Mobile Marketing Association, if applicable to your messages.
At any time, recipients [end users] may discontinue receiving SMS offers by sending the SMS message “STOP” or “ARRET” for French to the applicable shortcode.
G. You agree to familiarize yourself with and abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your account, including without limitation the content of the messages that you create and initiate through the TextIn Services.
G. You shall use TextIn’s service in compliance with all governing laws, regulations, and rules.
H. You shall schedule your messages responsibly and in a manner that is courteous to the recipients pursuant to local, state, national, and international calling time rules and regulations.
You are solely responsible for obtaining any rights or licenses to any data, including without limitation sound files, pictures or videos for inclusion in any outbound messages. If you are unfamiliar or unclear on the legalities of any message that you intend to initiate through the Services, you must consult with your attorney prior to your use of the TextIn Sites or Services.
I. You guarantee that you have all power and authority and have procured all rights and licenses necessary to use and text enable those Phone Numbers utilized for TextIn services without the consent of any third party. In the case of shared use Phone Numbers, you expressly represent that you are the Phone Number Owner.
DOWNTIME & REFUND POLICY
A. For purposes of this Agreement, a Unit of Downtime is one period of at least 1 day during which access to textinca.com is unavailable because of problems with hardware or system software. Downtime does not include:
1. problems caused by factors outside of our reasonable control
2. problems resulting from any actions or inactions by you or any third party
3. problems resulting from your equipment and/or third party equipment not within our sole control, or
4. network unavailability during scheduled maintenance of our network and/or web servers.
B. Any regularly scheduled maintenance will be performed during the hours of 12am and 6am Quebec time. We work to ensure the functioning of all web servers through continuous monitoring by our staff.
C. If you are unhappy with any aspect of our service, please contact us and we will attempt to rectify the situation. Because we are providing a service, which starts when you create the account, we can not provide a refund except when the service has not been acceptable. This is at our discretion only. No refunds will be made if we terminate your account due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. No bill credit will be given for a period of suspension.
CONTENT SUBMITTED OR MADE AVAILABLE FOR INCLUSION ON THE SERVICE. TextIn does not claim ownership of Content you submit or make available for inclusion on the Service. However, with respect to Content you submit or make available for inclusion on publicly accessible areas of the Service, you grant to TextIn the following worldwide, royalty-free and non-exclusive license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such Content on the Service and elsewhere for the purpose for which such Content was submitted or made available and also for the purpose of providing and promoting the Service to which such Content was submitted or made available.
INDEMNITY. You agree to indemnify and hold TextIn, and its subsidiaries, affiliates, officers, agents, attorneys, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of Content you submit, post, transmit or make available through the Service, your use of the Service, your connection to the Service, your violation of this Agreement, your violation of any rights of another, or your violation of any law.
GENERAL PRACTICES REGARDING USE AND STORAGE. You acknowledge that TextIn may establish general practices and limits concerning use of the Service but that TextIn has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by the Service.
MODIFICATIONS TO SERVICE. TextIn reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that TextIn shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
TERMINATION. You agree that TextIn may, under certain circumstances and without prior notice, immediately terminate your TextIn account, any associated text message address and/or email address, and access to the Service. Cause for such termination shall include, but not be limited to, (a) breaches or violations of this Agreement or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Service (or any part thereof), (e) unexpected technical or security issues or problems, (g) your engagement in fraudulent, illegal or improper activities, (h) third party operator requirement, and/or (i) nonpayment of any fees owed by you in connection with the Services. You may terminate your access and use of the Service upon prior written notice to TextIn. In no event shall you be entitled to a refund of any fees paid to TextIn hereunder.
TextIn’S PROPRIETARY RIGHTS. Title, ownership rights and all intellectual property rights in and to the Services shall remain the sole and exclusive property of TextIn. TextIn retains all rights not expressly granted to you in this Agreement. You are prohibited from attempting, or knowingly permitting or encouraging others to attempt, to reverse engineer, decompile, disassemble, or otherwise attempt to determine source code or protocols from the Services except and only to the extent permissible by applicable law despite such prohibition. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purpose, any portion of the Service (including your TextIn I.D., account, account designation, password and other TextIn information), use of the Service, or access to the Service.
DISCLAIMER OF WARRANTIES. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
A. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TextIn EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
B. TextIn MAKES NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED (VI) THAT THE INTERNET WILL BE AVAILABLE AND WILL PERFORM.
C. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TextIn OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS.
LIMITATION OF LIABILITY.
A. YOU EXPRESSLY UNDERSTAND AND AGREE THAT TextIn SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF TextIn HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (a) THE USE OR THE INABILITY TO USE THE SERVICE; (b) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; OR (c) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
B. YOU EXPRESSLY UNDERSTAND AND AGREE THAT TextIn’s service providers disclaim all liability with regard TextIn’s customers, whether direct, indirect, incidental, consequential, punitive or otherwise, arising out of or related to the use of the services provided under this Agreement. You hereby release TextIn’s service providers from and against all claims, liability and damages arising out of or related to Company Customer’s use of the services provided under this Agreement. Company Customer will be solely responsible for any third party claims, damages and liability arising out of, resulting from or caused by Company Customer’s use of the Services provided under this Agreement including, without limitation, any claims, damages and liability arising out of, resulting from or caused by any Message or Content generated by Company Customer.
EXCLUSIONS AND LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF SECTIONS 18 AND 19 MAY NOT APPLY TO YOU.
NOTICE. TextIn may provide you with notices, including those regarding changes to the Agreement, by either text message, e-mail, regular mail, or postings on the Service.
TRADEMARK INFORMATION. The trademarks, service marks, logos and product and service names of TextIn are trademarks of Technologie People Connection (the “TextIn Marks”). You agree not to display or use in any manner, the TextIn Marks without TextIn express prior written consent.
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT. TextIn respects the intellectual property of others, and we ask our users to do the same. TextIn may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the following information to TextIn:
1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
3. a description of where the material that you claim is infringing is located on the site;
4. your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Notice of claims of copyright or other intellectual property infringement should be addressed to: 309-33 rue Prince, Montreal, QC, H3C 2M7 or to 2828 Boulevard Laurier Suite 700, Québec, QC, G1V 0B9, ATT: TextIn Legal c/o Technologie People Connection. You may also email us: firstname.lastname@example.org.
Choice of Law and Forum. This Agreement and the relationship between you and TextIn shall be governed by the laws of the Province of Quebec without regard to its conflict of law provisions. You and TextIn agree to submit to the personal and exclusive jurisdiction of the courts located within Quebec City, Quebec.
Waiver and Severability of Terms. The failure of TextIn to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
Non-Transferability. You agree that your TextIn account is non-transferable, and this Agreement may not be assigned by you without TextIn’s prior written consent.
Entire Agreement. This Agreement constitutes the entire agreement between you and TextIn and governs your use of the Service, superseding any prior agreements between you and TextIn with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use or purchase certain other services from TextIn.
Updated February 25, 2020
The following Privacy Statement sets forth the policies for, the collection and use of personally identifiable information (“Information”) by Technologie People Connection (“TextIn”). This Statement covers the operation of its Web Site http://www.textinca.com (the “Site”) and its private label message services, operated on behalf of third parties (its “Clients”) and supersedes any previous statement of such policies. (The Site and private label service, are referred to collectively as the “Business” in this Statement.) TextIn takes its obligations regarding privacy very seriously, and it wants to ensure Clients’ are fully informed about the Information they are providing. “Personally identifiable Information” refers to information that can identify an individual such as a name, phone number or email address. Please address your questions about this Site, or Privacy Statement to email@example.com.
Collection of Information
No Collection of Information from Children
This Site is not intended for users under the age of 18, nor does TextIn knowingly collect, or retain Information from children under the age of 13.
Use of Information
TextIn uses Information collected in connection with the Site in the following ways:
To provide requested information, products and services to users via the Site.
To improve the user experience with the Sites
In connection with the operation of the Sites
For users to obtain information and offers for products and services offered by TextIn.
TextIn uses industry accepted electronic and physical standards of security to reduce the risk of improper access to or manipulation of Information during transmission and storage. We employ the use of SSL [Secure Socket Layer] technology to protect your sensitive information during transmission. While we take every precaution to guarantee safety, no method of security is 100% effective and we encourage you to employ discretion when submitting your information.
TextIn may be legally obligated to disclose information to the government or to third parties under certain circumstances, such as illegal activity on our Site. TextIn reserves the right to release personal information to its service providers, law enforcement, or other government officials, or in response to a formal request in a civil action, Court order or judicial proceeding as we, in our sole and absolute discretion, deems necessary or appropriate. Moreover, in the event of a merger, sale, or acquisition of some, or all of TextIn’s assets, your personal information could be part of the transferred assets. In such an event, we shall notify you by a notice on the home page. Any changes to the information practices governing your information & your choices would be noted. The Site employs the use of a third party payment processor to process payments made to us. This third party is not authorized to use this information for any purposes beyond facilitating this service on our behalf. We post customer testimonials on our Site that may include a user’s name and email [not displayed]. We obtain permission of our Clients’ prior to posting their testimonials on our Site. When you select to comment on a blog post, please be aware that any personal information you submit therein shall be available publicly to other users of the Site & can be used to send unsolicited messages. TextIn is not responsible for the personal information a user selects to disclose in a public forum.
Opting Out from Offers from TextIn
You may opt-out of receiving our newsletters by clicking on the opt-out link included in every email newsletter we send, or by contacting firstname.lastname@example.org. TextIn service offerings include acting as a service provider for our clients’ in providing an “opt-out” platform for their recipients [end users]. At any time, recipients [end users] may discontinue receiving SMS offers by sending the SMS message “STOP” or “ARRET” for French to the applicable shortcode.
Additionally, end users’ may discontinue receiving offers from other particular client by sending the SMS message STOP to that Client’s particular shortcode, or by following other instructions provided by that Client. All information provided to TextIn’s clients is owned by said client and subject to their privacy statement. We are not responsible for their privacy practices during our role as the clients’ service provider.
Access to Information
All Clients’ who provide their Information to TextIn may modify and correct such Information by e-mailing us at email@example.com and registered Clients’ can modify their personal information and accounts by logging into their accounts on our home page and modifying their preferences.
You can contact TextIn with your questions and concerns at: firstname.lastname@example.org.
Or by Mail at 309-33 rue Prince, Montreal, QC, H3C 2M7 or to 2828 Boulevard Laurier Suite 700, Québec, QC, G1V 0B9, ATT: TextIn Compliance c/o Technologie People Connection.